<aside> 📝 Summary:

• Department : Growth
• Type: Full-time (CDI)
• Start Date : As soon as possible
• Location : 📍Brussels / Paris / Hybrid </aside>

🌟 Intro

At Chift, we're building the financial integration layer for software companies and AI agents.

Founded in 2022, Chift is a fast-growing startup backed by strong investors, already working with hundreds of B2B SaaS, including public companies and many unicorns 🦄

Our platform lets B2B software companies and AI agents unlock their potential with connectivity. Thanks to a unified API, our clients are able to connect with dozens of financial software at once, instead of spending years building integrations themselves.

Our ambition: become the European leader of financial integration 🚀

🎯 Your Mission

As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift.

You’ll:

• Ensure smooth onboarding and product adoption
• Help them market integrations as a competitive advantage
• Act as an expert advisor on integrations and go-to-market strategy
• Drive mutual growth for our clients and Chift

👨‍💻 Key Responsibilities

• Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers)
• Drive adoption: Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift.
• Advise strategically: Help clients use integrations as a sales & marketing asset
• Be the voice of the customer: Share feedback with our product and tech teams to help us improve